If you have forgotten your Binance password, don't worry. You can reset your password using the email or phone number you used during registration. The entire recovery process takes about 3-5 minutes. Visit the login page on the Binance Official Site and click "Forgot Password" to get started, or you can do this through the Binance Official APP. New users can refer to the iOS Installation Guide to install the app first.
Resetting Password via Web Browser
- Open the Binance Official Site and click "Log In".
- On the login page, click the "Forgot Password?" link.
- Enter the email address or phone number you used to register.
- Complete the security verification (puzzle captcha).
- The system will send a reset link to your email or a verification code to your phone.
- Open your email and click the "Reset Password" button, or enter the verification code received on your phone.
- Set a new password (at least 8 characters, including uppercase and lowercase letters, and numbers).
- Confirm your new password and click "Submit".
Important Note: After resetting your password, your account will have a 24-hour withdrawal suspension. This is to protect the security of your account. During this period, you can log in and trade normally, but you cannot withdraw funds.
Resetting Password via the APP
- Open the Binance Official APP.
- Tap "Forgot Password?" on the login screen.
- Enter your registered email or phone number.
- Complete the slider verification.
- Choose how you want to receive the verification code (email or SMS).
- Enter the 6-digit verification code you received.
- Set and confirm your new password.
- Log in again.
What to Do If You Encounter Problems While Resetting
Not Receiving the Reset Email
- Check your Spam/Junk folder.
- Confirm that your email address is spelled correctly.
- Wait 5-10 minutes before clicking resend.
- If you are using a corporate email, it might be blocked by a firewall; we recommend contacting your IT department.
- Try whitelisting the address
[email protected].
Not Receiving the SMS Verification Code
- Confirm if your phone number is correct (including the international country code).
- Check if your phone has SMS blocking enabled.
- If the signal is poor, try moving to a different location.
- Some carriers might experience delays; please wait 3-5 minutes.
Forgot Both the Registered Email and Phone Number
If you have forgotten both the email and phone number you registered with, you will need to recover your account through Binance customer support:
- Access Binance "Online Customer Support".
- Select "Account Security" → "Unable to Login".
- Provide any account information you can remember (such as past deposit records, KYC name, etc.).
- Customer support will require you to verify your identity, which may involve taking a photo holding your ID card.
- Once verified, they will assist you in recovering your account.
Password Security Recommendations
To avoid forgetting your password again, we recommend:
- Use a Password Manager: Tools like 1Password or Bitwarden can automatically save your passwords.
- Set a Strong Password: Use at least 12 characters, mixing uppercase and lowercase letters, numbers, and special symbols.
- Do Not Reuse Passwords: Your Binance password should be different from passwords used on other websites.
- Change Your Password Regularly: It is recommended to change your password every 3-6 months.
- Enable Two-Factor Authentication (2FA): Even if your password is compromised, no one can log in without the 2FA verification code.
Security Checks After Resetting Your Password
Once your password has been successfully reset, we recommend immediately performing the following checks:
- Go to the "Account Security" page and ensure all security settings are normal.
- Check if your Google Authenticator is still working properly.
- Review your recent login history to ensure there are no suspicious logins.
- Check if your withdrawal address whitelist has been modified.
- Confirm that no API keys have been created by others.
Frequently Asked Questions
How soon can I withdraw after resetting my password?
There is a 24-hour withdrawal suspension after resetting your password. This means you will not be able to withdraw crypto to an external address for 24 hours after modifying your password, but you can carry out internal trading and transfers as usual.
What if the password reset link has expired?
The email link for resetting your password is usually valid for 30 minutes. If it has expired, simply return to the login page and click "Forgot Password" again to request a new reset link.
Do I need the Google Authenticator code to reset my password?
If you have enabled Google Authenticator for your account, you will need to enter the Google verification code when resetting your password. If you have also lost access to your Google Authenticator, you will need to contact customer support to reset both your password and your 2FA.
Will my account be locked if I enter the wrong password repeatedly?
Yes. After entering the wrong password 5 consecutive times, your account will be temporarily locked for 2 hours. During this lockdown period, you cannot log in or reset your password. Please wait for 2 hours before trying again.